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Calgary IT Helpdesk Services

Resolve Issues Quickly—Highly Responsive IT Help Desk Services

Why choose our IT helpdesk services to boost your Calgary business?

  • Ensure seamless operations with our IT help desk services, available 24/7 to tackle issues instantly, reducing costly downtime.

  • Access expert helpdesk support services with a 98.1% satisfaction rate to keep your business running smoothly.

  • Maximize productivity by outsourcing IT help desk support, letting your team focus on core business functions while we handle tech issues.

  • Reduce response times significantly with our managed helpdesk services, featuring a critical issue response within 30 minutes.

  • Benefit from our tailor-made remote helpdesk support, offering customized solutions that fit your specific IT needs and budget.

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Why Clients Love Our Helpdesk Services in Calgary

Our clients speak for us—read their testimonials and learn why they chose us.

“The cloud is a better way to access applications, platforms, and infrastructure but is also a place where most vendors are innovating. Softlanding has been a great guide in our journey to the cloud. We’ve enjoyed many high bandwidth conversations with their consultants as we planned out and implemented a very successful transition.”

Will Hopkins

CIO, West Coast Reduction Ltd.

“By leveraging the cloud services offered by Softlanding and Microsoft, we are allowing our IT professionals to focus on using information and technology in innovative ways to add value to our business while, at the same time, reducing costs, increasing service quality and improving our cyber risk profile. So far, we are meeting or exceeding expectations in all these areas.”

D James Slattery

SVP & Chief Financial Officer, Capstone Mining Corp.

“Softlanding has exceeded our expectations in understanding our organization inside and out to provide us with trustworthy technology solutions within our means. They have our best interests in mind, acting more like a partner than a vendor. Their transferable support bucket helps us save for future technology investments.”

Elena Blaney

Director, Information Systems, MakeWay (formerly Tides Canada)

Our Services

Benefits of Choosing Our Managed Helpdesk Services in Calgary

Reduce Downtime, Boost Productivity

Minimize interruptions with our helpdesk services. Our expert team ensures quick issue resolution, enhancing overall productivity and efficiency.

Comprehensive IT Solutions

Optimize your IT infrastructure with our holistic IT help desk services. We provide end-to-end solutions tailored to your unique business needs, from support to strategy.

24/7 Support Availability

Enjoy peace of mind with our round-the-clock helpdesk support services. Our dedicated team is always ready to handle urgent issues, ensuring continuous business operations.

Take a Closer Look At Our Helpdesk Support Services in Calgary

Enjoy uninterrupted operations with proactive IT help desk services.

Eliminate downtime and ensure immediate responses to your IT issues with our live 24/7 support.

Our team of dedicated professionals is available day and night to troubleshoot and resolve problems swiftly, minimizing workflow disruptions. According to a recent study, businesses lose an average of $9,600 per minute during an unplanned outage—don’t let this be your reality.

Our experts are ready to assist with issues such as system crashes, software glitches, and network failures, ensuring your operations run smoothly.

Ensure exceptional quality and reliability with our certified technicians. Many businesses struggle with inconsistent service and technical errors that hinder productivity. Our team at MSP Corp holds numerous Microsoft certifications, including 10 Microsoft Specializations, showcasing our expertise and commitment to excellence.

Benefit from a team that is certified in areas such as:

  • Cloud Security
  • Information Protection and Governance
  • Microsoft Teams Phone

Our rapid incident resolution. Many companies face prolonged downtime due to slow response times in technical support.

Our team addresses critical issues within 30 minutes during business hours and resolves most incidents within an average of 1.5 hours, ensuring minimal interruption to your operations.

Our rapid resolution service covers a range of support needs:

  • Immediate troubleshooting for critical incidents
  • Efficient handling of high-priority issues
  • Prompt responses to medium and low-priority tickets

Design a service plan that seamlessly fits your business needs, from remote helpdesk support to complex IT solutions. With MSP Corp’s, you gain access to our flexible service offerings that can be tailored specifically to your company’s requirements.

Our customized service plans help optimize IT investments by addressing specific operational challenges. With 24 trained technicians, we ensure that your business receives expert support that is responsive and efficient. Remove the hassle of IT management and focus on what you do best.

Proven IT Help Desk Services in Calgary for Superior Support

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Award-Winning Excellence and Customer Retention

Delivering award-winning IT Help Desk Services, we ensure businesses receive top-tier support. Our team’s reputation for excellence and accolades guarantees reliable and efficient solutions.

Enjoy peace of mind with our Helpdesk Support Services. With over 20,000 end users supported and a Canada-wide presence, we handle any tech challenge, minimizing downtime and maximizing productivity.

Benefit from our high client retention rate, averaging over 10 years. Our customer-centric approach in Helpdesk Services fosters long-term relationships, ensuring consistent and dependable IT support.

Choose MSP Corp for efficient, reliable helpdesk support tailored to your needs!

Get In Touch!

MSP Corp West

Helpdesk Support Calgary

Frequently Asked Questions About How Our Calgary IT Help Desk Works

What Kind of Response Times Can I Expect From Your IT Helpdesk?

When you contact our IT helpdesk, you can expect response times typically within 30 minutes for critical issues and within an hour for non-critical issues. We use advanced ticketing systems to prioritize and track your requests efficiently. Our team is committed to delivering swift resolutions to minimize your downtime. You can rely on our certified technicians, who utilize proactive monitoring tools to detect and solve problems before they escalate. Your business continuity is our priority.

Are Your Support Services Available 24/7?

Yes, our IT helpdesk offers 24/7 support services. Whether you experience a network issue at midnight or a software glitch during regular hours, we’re here to assist you. Our round-the-clock availability ensures that your business operations proceed smoothly without interruption. We employ a team of skilled professionals who work in shifts to offer continuous coverage. This commitment to accessibility underscores our dedication to exceptional customer service and reliability.

How Do You Ensure the Security of Our Data?

Security is paramount for our IT helpdesk services. We implement multi-layered security protocols, including encryption, multi-factor authentication, and regular vulnerability assessments. Our team follows industry best practices to safeguard your data. We also adhere to compliance standards relevant to your industry. By partnering with leading cybersecurity vendors, we provide robust protection against threats such as malware, phishing, and unauthorized access, ensuring your sensitive information remains secure.

What Is the Process for Onboarding New Clients?

Our onboarding process is streamlined for efficiency. Initially, we conduct a comprehensive assessment of your current IT infrastructure. This phase includes evaluating your hardware, software, and network configurations. Based on our findings, we create a tailored IT support plan specific to your business needs. We then implement necessary upgrades, apply security patches, and synchronize our monitoring systems with your network. Training your staff on new protocols is also included, ensuring a seamless transition to our IT support services.

Can You Support Specialized Software Used in My Industry?

Absolutely, we offer expertise in supporting a wide range of industry-specific software. Whether you’re using accounting software, CRM systems, or custom-built applications, our team is equipped to handle your IT needs. We stay updated on the latest technological advancements and regularly undergo certification programs. This ensures that we can troubleshoot issues effectively and provide specialized support for the unique tools essential to your business operations.